Our Christmas delivery promise
Tuesday, 16 November 2021 | Soul Pet
We appreciate that choosing gifts can be tricky! Sometimes the fit or colour may not quite right and duplicates may not be needed.
That is why we have a 'no quibble' return or exchange policy. Even if you buy your gifts now we will be happy to refund or exchange in January :)
We have a few delivery options;
£3.99 - Standard delivery for smaller low cost items up to 610cm long. This is via Royal Mail and can take up to 3 working days.
£4.99 - 24hr delivery service for smaller low cost items up to 610cm long. This is via Royal Mail.
£7.95 - Next Day Service. This is via DHL Parcel. Please note that our cut off time for next day delivery is 1pm*
* Applicable from Monday to Thursday
* Larger parcels dispatched on a Friday will be delivered the following Monday
If you do need to return any gifts we will process your refund or exchange within 5 working days of receipt of the item.