Terms & Conditions
Welcome to SoulPet Online Shop
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
When you visit SoulPet Online Store or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images are the property of SoulPet or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of SoulPet, with copyright authorship for this collection by SoulPet, and protected by U.K. and international copyright laws.
SoulPet trademarks may not be used in connection with any product or service that is not SoulPet, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SoulPet. All other trademarks not owned by SoulPet or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SoulPet or its subsidiaries.
License and Site access
SoulPet grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SoulPet. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SoulPet. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SoulPet and our associates without express written consent. You may not use any meta tags or any other ":hidden text": utilising SoulPet name or trademarks without the express written consent of SoulPet. Any unauthorised use terminates the permission or license granted by SoulPet. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of SoulPet so long as the link does not portray SoulPet, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any SoulPet logo or other proprietary graphic or trademark as part of the link without express written permission.
Your membership account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. SoulPet reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Reviews, Comments, Emails and any other content
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ":spam.": You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. SoulPet reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant SoulPet and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant SoulPet and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify SoulPet or its associates for all claims resulting from content you supply. SoulPet has the right but not the obligation to monitor and edit or remove any activity or content. SoulPet takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk Of Loss
All items purchased from SoulPet are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
SoulPet attempt to be as accurate as possible. However, SoulPet does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by SoulPet itself is not as described, your sole remedy is to return it in unused condition.
Disclaimer of Warranties and limitation of Liability
THIS SITE IS PROVIDED BY SoulPet ON AN ":AS IS": AND ":AS AVAILABLE": BASIS. SoulPet MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SoulPet DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SoulPet DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM SoulPet ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SoulPet WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN COUNTY LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting SoulPet, you agree that the laws of the county of Wiltshire, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and SoulPet or its associates.
All deliveries should be carefully checked to ensure that the correct number of packages, boxes or cartons being signed for have been delivered, as no responsibility can be accepted afterwards for none or short delivery. If there is a discrepancy all deliveries should also be signed for as unchecked, damaged or both, if both apply, unless the contents of all packages, boxes or cartons delivered are checked in front of the carriers delivery person. This is when any shortages or damages or both should be noted on the consignment/proof of delivery note and signed for as such.
Any dispute relating in any way to your visit to SoulPet or to products you purchase through SoulPet shall be submitted to confidential arbitration in Surrey, except that, to the extent you have in any manner violated or threatened to violate SoulPet intellectual property rights, SoulPet may seek injunctive or other appropriate relief in any county or court in the county of Devon, and you consent to exclusive jurisdiction and venue in such courts.
Site Policies, Modification and Severability
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to SoulPet Online Store. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Please note: the Consumer Contracts Regulations we adhere to apply only to Business to Consumer transactions within the European Union. They do not apply to business to business (B2B) and Corporate transactions. They also do not apply to transactions outside of the European Union
Pre-Ordering Goods from SoulPet
From time to time SoulPet advertises for sale products which are sold on a "Pre-Order" basis whereby a provisional date of supply will be listed on the product page and the user will accept this date by choosing an option on a product description page dropdown menu. SoulPet will endeavour to supply before / on this provisional date, however if there is a possibility of this date changing you will be informed by email. At any time you can cancel a pre-order and receive a full refund.
We may request a none refundable deposit be made in cases where items are special order or fittings are being booked.
SoulPet is a Trading Name of Interbuys Group Ltd.